Thank you for shopping with QapuMart. We are committed to making the order fulfillment and delivery process as smooth, reliable, and transparent as possible. Because we deal in electronics and related accessories, we understand how important it is for customers to receive their purchases in good condition and within a reasonable timeframe. This Shipping and Delivery Policy is intended to help customers understand how orders are processed, prepared, and delivered.

Once an order is placed, it is reviewed based on product availability, payment confirmation, and order details. After confirmation, we begin preparing the item or items for dispatch. Processing times may vary depending on stock availability, type of item ordered, order volume, and any verification steps that may be required before shipment.

Delivery timelines may also vary depending on your location, courier arrangements, accessibility of the destination, and the nature of the products ordered. Some items may be easier to dispatch quickly, while others may require additional handling or coordination. We work to keep customers informed where necessary, especially when there are updates related to dispatch or delivery scheduling.

Shipping charges may depend on product size, delivery location, quantity ordered, and preferred delivery method. Where applicable, these costs will be communicated during checkout or through direct follow-up communication. Customers are encouraged to provide accurate names, phone numbers, and delivery details to help avoid delays.

While we always aim to ensure efficient delivery, occasional delays can happen due to logistical constraints, weather conditions, high order volumes, transport disruptions, or courier-related issues beyond our direct control. In such cases, we do our best to keep communication open and provide support.

For any shipping inquiries, order follow-up, or special delivery arrangements, please contact QapuMart using the details below.

Phone / WhatsApp: +254722745703
Email: Info@qapumart.com